Gov. Cuomo Announces Improvements to Bank Services For Visually Impaired

By Joe Gullo

Published 06/02 2014 03:56PM

Updated 06/02 2014 04:04PM

ALBANY, N.Y. - New York Governor Andrew Cuomo announced improvements to bank services for customers who are visually impaired. 

A press release says 12 banks statewide will provide accessible website banking, alternate format materials, and ATM machines equipped with audio and braille. 

"Our State has a proud history of leading the way on enacting and enforcing fundamental civil rights protections that provide equal opportunity for all New Yorkers," Governor Cuomo said. "Everyone, regardless of ethnicity, gender, or disability should have equal access to public information and services. These banks are now doing their part by updating their policies to meet the needs of New Yorkers visual impairments."

The changes come after an investigation by the New York State Division of Human Rights concluded that many banks failed to provide services to people that are visually impaired.  The twelve banks that settled the discrimination complaints included TD Bank, Capital One, M&T Bank, New York Community Bank, Valley National Bank, Ponce de Leon Federal Bank, Emigrant Savings Bank, Banco Popular, Dime Savings Bank, Flushing Savings Bank, Northfield Savings, and Hudson Valley Bank.

A press releases banks will also train staff on how to appropriately handle calls or requests made by customers with visual impairments. 

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