Cause of VT 911 Outage Released

By Joe Gullo

Published 08/07 2014 03:37PM

Updated 08/07 2014 06:14PM

MONTPELIER, Vt. - Officials released the cause of the Vermont 911 outage on Thursday.

Vermont's 911 system is fully hosted by a company called Intrado in Longmont, Colorado. A press release says the company experienced a double equipment failure in their network. During restoration another error caused the system to become unavailable.

“The system was designed to be fully redundant and should not have failed. We are disappointed with the performance of our technology vendor, both for the fact that the system failed and also for the time it took to get the call back numbers for those who were not able to get through to 911 during the outage," David Tucker, Executive Director for the Enhanced 911 Board, said. "The Board regrets this incident and is taking all reasonable steps to ensure it doesn’t happen again, including raising this issue with the Federal Communications Commission, which is looking into this matter.”

The outage lasted about 40 minutes on Wednesday.

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