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Angie's List: Restoring Your Home After Damage

Victims of Tropical Storm Irene know how water damage can quickly happen. Angie's List has information on how to restore your home properly.
You may want to hire a professional to restore your home.

We had little bit of a rain back in May and during that time our sump pump failed and we had about four inches of water throughout the finished basement downstairs,” Homeowner Steve Westervelt said.

The water damaged Steve Westervelt's drywall and carpet.

The restoration company that we worked with did an excellent job because they took pictures of everything they were going to take out for repair. That kind of helps because sometimes you just kind of forget what you had and what was taken,” Westervelt said.

Cleaning up water and smoke damage quickly is important because if left untreated, the damage can become a bigger problem, costing more money to repair.

Companies that specialize in remediation and restoration are staffed with professional technicians who have extensive experience use heavy duty equipment to help remove mold, mildew, smoke and odors from your home and belongings.

"It's very important when you have a major fire or flood and your contents are being packed out of your home that the company doing it does complete photographic inventory, bar coding, scanning of all contents so it can be tracked from start to finish from the home to the restoration facility and back into the home,” Restoration Company Owner Kenny Cochran said.

When going through the items that you might have lost in the fire or flood, you first need to access what their value was, how much it would cost to replace them because that's going to help you make some of these decisions a little easier. Obviously the sentimental things are going to be a lot tougher. But that sofa you paid $1,000 for, if it's going to cost $800 to repair it, you might just want to go ahead and get a new one,” Angie Hicks said.

A fire or flood can you leave you feeling desperate for help, but homeowners should still research contractors thoroughly and get estimates in writing.

Finding one before the problem arises is always a good idea because you want to make sure that you do all your vetting because a quick decision could result in more pain and headache down the road then spending a little extra time doing your research,” Hicks said.

Most homeowners don't plan for a disaster, but you should.  Go room by room in your home and take photos of your possessions.  Keep important documents and receipts in a fire safe, waterproof container.

 

What happens after damage has occurred:

·         Contractors walk disaster victims through filling out insurance statement of loss forms.

·         Contractors and homeowners go room by room to tag items to save and those to scrap.

·         Following tagging, a pack-out occurs. The companies remove salvageable items from the home and store them in locked storage pods. The company then swings into action to clean the items, which requires a labor-intensive process to wipe down each item by hand using various cleaning solutions if necessary.

·         For water damage, items are moved to the exterior of the home so they can dry out as much as possible in order to prevent mold and mildew. A water extracting machine is used to remove water from carpeted floors

 

Angie’s List Tips: Protecting your property

Home disasters are never planned so it’s important to plan accordingly. The following tips can help ensure important documents and personal possessions are safe.

·         Keep important documents in a safe place: Always keep copies of receipts for major household items such as appliance, televisions, electronics and other items. These receipts should be kept in a fire safe, waterproof container or safety deposit box off site. Other documents that should be kept in these containers include copies of the birth certificates, social security cards, insurance policies, passports, bank account information and car insurance information.

·         Take inventory of your belongings: Walk around your home and take photos of your possessions.

·         Protect family heirlooms: Renting a security deposit box at a bank to hold family heirlooms and treasures is a small cost for protecting them from fire damage. Homeowners can contact a bank to rent one of these boxes.

·         Have contact information ready and available: Always keep contact information for your insurance company, utility companies, local human service organizations, bank and friends and relatives in a safe place. In the event of a fire, you could lose all financial records, important documents and contact information if they aren’t kept in a fire-safe container or safety deposit box.

Angie’s List Tips: Hiring a water and smoke damage specialist

Homeowners should use caution when hiring a smoke and water remediation service. A house fire can you leave you feeling desperate for help, but it doesn’t mean you shouldn’t look around and compare estimates. You can check reviews on smoke and water damage specialists in your area on Angie’s List.

·         Call your insurance agent: Call your insurance agent before hiring a contractor for water or smoke damage. Ask what your policy covers and what forms you need to fill out.

·         Don’t rush your hiring decision: Homeowners should use caution when hiring any smoke and water damage specialist. A house fire or flood can you leave you feeling desperate for help, but it doesn’t mean you should hire the first person that comes along. Always do your homework and thoroughly vet your contractor to help ensure you are making a smart hiring decision.

·         Are you licensed, bonded and insured? Check with your local licensing authority and, if applicable, ask for a copy of the license.

·         Training and certification: Ask what training and certifications the company’s technicians hold through educational programs.

·         Written Estimates: Get costs associated with your contract in writing. Make sure that estimates are detailed so that when you compare them against each other you are comparing apples to apples. Don’t sign anything until you’ve read through the details and understand what’s in the contract.

·         Ask about guarantees: Does the company provide a guarantee on the work completed? Be sure you have the details in writing.

·         Maintain your home: Most people don’t plan for a disaster, such as a fire or flood, but you can take steps to help prevent one. Ensure your home’s electrical and plumbing are well maintained and inspected regularly to avoid emergencies.

·         Plan ahead: To prepare for a disaster, do your homework early and have a number to call in the event of an emergency.

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