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VT AG Settles Consumer Protection Claim Against Irving Energy for $425,000

The Vermont Attorney General's office has settled a consumer protection claim against Irving Energy for $425,000.
MONTPELIER, Vt. - The Vermont Attorney General's office has settled a consumer protection claim against Irving Energy for $425,000.

A press release says the Attorney General found Irving delayed removing propane storage tanks and issuing refund checks after consumers terminated their service.

"When propane customers terminate service, a supplier must promptly remove its tanks and reimburse any monies due to the customer," Vermont Attorney General Bill Sorrell said. "A failure to meet these obligations can be expensive. We encourage Vermont consumers to let us know if their legal rights have not been satisfied." 

Under the settlement, Irving Energy has agreed to pay $165,938 to Vermont consumers, $160,000 the Low Income Home Energy Assistance Program (LIHEAP), and $100,000 in civil penalties. 

Current Vermont law requires companies to remove propane tanks within 20 days of a customer's request to terminate service. A refund check is required to be sent within 20 days of disconnection. Penalties could apply for delays beyond these time frames.

Consumers who have questions about the settlement or who want to file a complaint may contact the Attorney General's Consumer Assistance Program by phone at (802)-656-3183 or 1-800-649-2424, by email at consumer@uvm.edu, or by mail: Consumer Assistance Program, 146 University Place, Burlington, Vt. 05405.
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