Complaints about Vermont utility payment scam continue to roll in

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Two of the state’s largest electric utilities received at least a dozen complaints in just a few hours Wednesday from customers who say they have been threatened with power disconnection unless they pay their bills immediately.

In a press release, Green Mountain Power said the company, as well as the Burlington Electric Department, began receiving the complaints early Wednesday.

The call comes from a number that caller-ID identifies as GMP, and the caller demands immediate payment or the customers power will be turned off within 30 minutes.

“We don’t threaten immediate shut off, or demand immediate payment by credit card or pre-paid cards,” said said Mary Morris, customer service manager for Green Mountain Power. “If someone does this – just hang up, it is a scam,”

Last month, the Vermont Attorney General’s Office warned residents about fake calls from people claiming to be from Green Mountain Power and demanding payment.

GMP and the Attorney General’s Office say customers who receive the calls should hang up. Do not provide payment or personal information or engage with the caller, they say.

GMP customers can call 888-835-4672 to report any details about their contact with the scammers, such as the name and phone number of the caller and what the caller said.

Burlington Electric customers can also report the calls at 802-865-7300 

Customers are also encouraged to report the call to the Vermont Attorney General’s Consumer Assistance Program at 800-649-2424 or online at https://ago.vermont.gov/cap/.

Similar schemes in the past have claimed affiliations with Vermont Electric Co-op, authorities say.

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