With Vermont retailers given the green light to reopen next week, Hannaford Supermarket officials offered up advice and lessons learned on how to enact social distancing measures in stores.
If you’ve been inside a Hannaford, you’ll notice one way aisles, glass shields at the cash registers and masked employees. Todd Bullen, vice president of Retail Services for the supermarket, says one of the most important things they’ve learned during this process is communication.
“In this time of change and uncertainty, we have found ourselves doing that at even higher levels, and it’s really helped us navigate all this newness for our teams and also from our customers,” Bullen
And he said communication with customers is even more important. “Talk to them and explain to them why we have these measures, what it looks like, and really help the customers navigate it.”
Bonnie Smith, manager at Ecco on Church Street said the changes have her thinking about what things will look lik next week
“With the OSHA guidelines, and just like thinking about you know, the future of retail, and what that looks like. And having like a tent set up outside, and product to go in it and what people are really going to be looking for,” says
Smith says customers and employees can expect different protocol next time they visit Ecco. “All the employees have to wear a mask, you know hand sanitizer. Be cleaning, like regularly cleaning the fitting rooms, like handles, wiping down surfaces, steaming clothes after people have tried them on or if they’ve returned anything.”